Frequently Asked Questions

If you didn’t receive the OTP SMS message in 1-2 minutes, this indicates that there is an issue, this may happen due to multiple reasons:

  • You have entered the wrong phone number, double check your phone number.
  • You selected the wrong country code, make sure to select correct country code for the list (e.g. +965, +971, +966… etc.)
  • You have entered the phone number in an incorrect format, make sure to enter only your phone digits without any (+) or country code or spaces.
  • Your mobile phone is ON airplane mode, please turn OFF the airplane mode so that your mobile phone can connect to your operator.

In case of none of the above is applied to your case, kindly send us your phone number to support@eflyscooter.tech or via our WhatsApp, or using the form below.

Open the side menu and click on "My wallet", then proceed to select one of the available packages "2.5 KD or 5 KD, or 10 KD" to top-up your wallet.

You will be redirected to the payment page to select one of the payment options "KNET" or "VISA/MASTER". Once you successfully pay the amount the balance will be available in your wallet for usage.

We accept KNET cards and all debit and credit cards Visa, Mastercard.

You can see our locations and scooters on the application’s map or through our website on the “our locations” page.

We are consistently expanding to new locations in Kuwait, we will let you know once we are available in any new location ASAP.

If the scooter has stopped during the ride, then this indicates one of the following issues:

  • You have entered a “No-go” zone (red zone), this red-colored zone visible on the map is prohibited for scooter rides and you must take the scooters outside of this red-colored zone and it will work again.
  • Your wallet has run out-of-balance, you will need to recharge your wallet to keep the ride active.
  • The scooter’s battery has run out of charge, in this case we do apologize if any of our operational scooters 

To simply put it, NO… and this is due to multiple reasons:

  • Our scooters are equipped with an advanced GPS tracking devices with accurately triangulation the scooter’s position within 10-meters radius regardless of the weather condition or altitude.
  • Our state-of-the-art software is programmed with one of the most advanced anti-theft systems available.
  • We have a 24/7 operation team tracking the scooters on the map consistently.

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